Electric Water Heaters
If you have an electric tank and you are experiencing difficulty, we recommend that you shut off the power at the breaker before working with the tank.
Gas Water Heaters
If you have a gas water heater and you are experiencing difficulty, we recommend that you shut off the gas supply before working with the tank. There should be a dedicated gas shut-off valve on the gas line leading to the tank.
I Have No Hot Water
If your water heater is no longer providing hot water and the tank is electric-powered, you can check the fuse at the breaker and possibly restart the heater. If you have a gas heater, you can also check the pilot light to determine if the pilot is still operating. If neither of these simple fixes work, our customer service representative can help schedule a service call with one of our technicians.
My Water Heater is Leaking
If your tank is leaking, we recommend that you turn off the water to the tank. Your water heater tank should have a dedicated shutoff valve on the cold inlet side of the water heater. If this is a gate-style valve (a wheel that turns), turn the valve clockwise as far as you can turn it. If the valve is a ball-style valve, turn the handle 180 degrees. We can help talk you through this if you call us at 1-866-574-2963.
If this valve is broken, you can shut the water off to the home. Each home should have a main water shut-off valve that will stop the flow of water to the entire home. If you are unable to locate this shut-off valve, please give us a call and we can schedule a time to have one of our service technicians out to your home to help you right away.
Next, you will need to turn of the power supply. If you have an electric water heater, turn the power off at the breaker. If you have a gas water heater, you can turn off the gas at the dedicated gas shut-off valve on the gas line leading to the tank.
Our technicians will drain your tank when they begin work. However, if your tank is leaking badly, you may want to drain the tank immediately to prevent water damage. You can do this with an ordinary garden hose by screwing the garden hose onto the drain at the bottom of the tank and then turning the drain valve to open. It’s important that you drain the tank to a proper location, such as a gutter, drain or sink. Do not drain the water onto your lawn or driveway as sediment and rust from the tank can harm your grass or stain your driveway.
My Gas is Leaking- I Smell Gas!
If you believe you have a gas leak at the water heater, you can turn off the gas at the dedicated gas shutoff valve on the gas line leading to the water heater. If you believe that you continue to have a gas leak problem, call us for same-day service at 1-866-574-2963.
In the case of a serious gas leak or emergency, it is always best to contact your energy company immediately.